Technical Support – Field Engineer - Solar Energy – Netherlands/Spain/Belgium - Fully Remote
Full time
Fully Remote
Hague, Madrid and Belgium
Competitive Salary
We are recruiting for a Chinese client, who is a high-tech company, focusing on renewable energy conversion, solar inverters, solar pumping systems, and battery storage solutions.
The Company has subsidiaries in the UK, Ireland, Belgium, Netherlands, Italy, Spain, Poland, Australia, Brazil and India. It is now becoming a major contributor to zero-carbon and energy-saving technology.
The Company’s vision is to become the world’s leading provider of digital energy management services for green buildings, helping to establish smart and efficient energy environments for a healthy and happy life.
Key Duties and Responsibilities will include:
Handle technical inquiries for pre and post sales activities on behalf of the service division. This includes supporting customers over the phone, email, video call or by face-to-face in person. Customers will be from the UK and Ireland
Travel to sites may be required to perform troubleshooting, firmware upgrading and replacement of defective products. System inspection, installation and product training may also form part of duties
Provide timely solutions to customers, escalating problems to management team if no immediate solution is apparent. To track issues and keep customers informed of progress
Submit weekly reports to supervisor each week
Support and assist the sales team in all technical aspects of the product portfolio and demonstrate a firm understanding of clients’ specific requirements. Clients range from distributors to EPC’s end-consumer clients
Participate in technical training courses aimed at different market segments for pre-sales, installation and post-sales customers. Training maybe in association with other product providers where good understanding of interoperability with these products is required. O&M, EPC, developers and maintenance are some of the customers to be expected
Attend exhibitions and marketing events to support the sales and marketing teams, which includes practical set-up and liaison with clients in technical aspects of products required
What we are looking for:
Diploma or Degree in Electrical, Electronics Engineering
At least 1-3 years’ experience in Electrical / Electronic Engineering, PV industry experience preferred
Computer literate: knowledge of Microsoft packages: Word, Excel, Power Point
Knowledge of PV system design tools such as PVsol, PVsyst, OpenSolar would be useful
Good communication skills both verbally and written
Strong hands-on and problem solving skills
Calm under pressure
Financially aware
Willingness to travel
Interested?
If you have the background and skillset we’re looking for and want to join an incredibly exciting organisation with long-term career opportunities, then we want to hear from you ASAP! Please submit your CV now, quoting ‘Technical Support – Solar Energy – Netherlands/Spain/Belgium'
Apply today by sending your CV to hello@global-talent.co.uk
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