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US Coffee Shops Operations Director – Scaling Organisation - New York - Competitive Salary


We have an incredible opportunity for an entrepreneurial individual with extensive experience gained in the coffee shop sector in an operations based role.

Our client, a global lifestyle beverage scale-up, is looking to expand their brand in the US and take the coffee shop sector by storm!

As the US Operations Director you will be responsible for launching a brand new retail chain as well as formulating and executing strategies that will drive operational excellence, grow innovative leaders, and impact local communities.

Key responsibilities as the US Operations Director:

  • Overseeing the entire US expansion plan including operational logistics and business development

  • Influence the strategic vision and direction of business functions, coordinate and facilitate discussions with senior leaders and cross-functional stakeholders to test, refine and perfect mid-long term strategies

  • Collaborate with store build team to develop a comprehensive strategic plan to open, grow and manage a regional portfolio of stores in alignment with the Company’s business objectives

  • Leverage capability off cross-functional teams to lead, track and improve operational results on the unit store level as well as regional level

  • Develop, implement and refine store operation SOP and evaluation systems to drive impact in key operation metrics and talent retention & promotion

  • Managing operational budgets and financial reporting

  • Foster organizational health by developing a team of leaders, enhancing cross functional collaboration and building deeper ties with the community

  • Observe, adapt and improve operational tactics to constant shifting business trends, consumer preference and evolving laws & regulations landscape

  • Liaison with suppliers

  • Plus much, much more!


What we’re looking for:

  • 5+ years of retail management experience directing multiple districts, P&L, inventory, operational and customer service

  • 7+ years of management experience leading a team of 6 or more, including training and coaching to support team members to achieve partner, business and customer satisfaction

  • Previous experience in a similar Operations role for a coffee shop chain; or experience in cross-functional collaboration, knowledge of retail or restaurant industry operations

  • Strategic thinker, adept at driving business forward

  • Highly organised, proactive and meticulous

  • Excellent negotiation and business development skills

  • Strong reporting and budget management experience

  • A born leader eager to succeed

  • Minimum educational requirement: BA or higher

What’s on offer:

This is an exceptional opportunity! If you’re looking for an exciting position with an international organisation that is scaling, where you can manage the entire US operations then this could be it! Our client is offering a highly competitive salary for the right person!

Interested?

If you have got the operations experience and skills we’re looking for then we absolutely want to hear from you! Don’t hesitate, submit your CV ASAP, quoting ‘US Operations Director – Coffee Shops’


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